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The try-on button isn’t showing on my product pages. What should I do?

If the FitMagik try-on button is not appearing on your product pages, don't worry—this is usually quick to fix. Here are the most common causes and solutions:

1. Theme extension disabled in dashboard​

Go to Settings → make sure "Enable Try-On Button" is toggled on.

2. Block not added to theme​

Click "Add to Theme" on the dashboard — this will automatically add the FitMagik block to your active theme's product page template.

3. Your theme can't host app blocks​

FitMagik's try-on button is added as a theme app block, which needs an Online Store 2.0 theme — that includes every theme in the Shopify Theme Store. If your store still runs an older vintage theme, FitMagik will not appear in the Add block list at all.

To check: Online Store → Themes → Customize → your product template → Add block → Apps. If there is no Apps section, your theme cannot host app blocks, and switching to an Online Store 2.0 theme is the fix.

4. The button is on some products but not others​

Stores often use more than one product template (for example product and product.bundle). The block has to be added to each template that should show the button. Open a product that is missing the button, check which template it uses under Theme template, and add the FitMagik block to that one too.

5. Monthly limit reached​

If your store has used all its monthly try-ons, the button may stop appearing. Check your usage on the Analytics Dashboard and consider upgrading your plan.

6. General checklist​

  1. Make sure the FitMagik app is installed and your subscription is active.

  2. Confirm that the FitMagik app block is added and enabled on your product template.

  3. Save your theme, then refresh the product page to apply the changes.

If the issue persists after these steps, our support team will be happy to assist you.

Get FitMagik app for Shopify store from here FitMagik