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Troubleshooting

The Questions & Answers section does not appear on product pages​

  1. Confirm the module is enabled:

    php bin/magento module:status AppifyCommerce_Pqa

  2. Flush the cache:

    php bin/magento cache:flush

    On a store in production mode, a layout change is not visible until the full-page cache is cleared.

  3. Still in production mode, redeploy static content:

    php bin/magento setup:static-content:deploy -f

  4. If your theme heavily customises the product page, check that it still renders the standard product details block — the section attaches in the same place as Magento's own Details and Reviews tabs.

A customer says their question disappeared​

That is expected. Shopper questions arrive as Pending review and stay hidden until you approve them. Find it under Content → PQA Questions, at the top of the grid.

An approved answer still is not showing​

Check two things on the question:

  • Status is set to Approved
  • Under Product Assignment, the question is attached to that product, or set to All Products

Class "AppifyCommerce\Pqa\..." not found​

The module folder is misspelled. On Linux it must be exactly app/code/AppifyCommerce/Pqa — see installation.

LogicException: component already registered​

Both a PQA and a Pqa folder exist under app/code/AppifyCommerce. Delete the old uppercase one:

rm -rf app/code/AppifyCommerce/PQA
php bin/magento cache:flush

No emails are arriving​

Check Enable Email Notifications (under Stores → Configuration → PQA → PQA Settings → Email Notifications) is set to Yes, then verify your SMTP or SendGrid credentials. The most common cause is a Sender Email on a domain your mail provider has not verified. var/log/system.log records the reason for each failed send.

Spam submissions​

The form includes automatic bot protection and limits how often one visitor can submit. Anything that gets through stays in the moderation queue, hidden from your storefront — delete it there.

You can install Product Question & Answer for Magento from here.

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Contact Us at support@appifycommerce.com